Delivery & Returns FAQ's
We supply office supplies and stationery to businesses anywhere in the UK!
How much does delivery cost?
COVID-19 UPDATE (updated April 2020)
All orders below £100 will now have an automatic delivery charge of £9.85 added at the checkout. This is to accommodate the high charges we are incurring at this difficult time. We hope to resume our previous delivery policies (listed below) once the situation changes.
Hood Seating products are eligible for free next day delivery!
Delivery is FREE of charge on orders over £35.00 ex VAT. Delivery is FREE of charge to all businesses on Deeside Industrial Park, regardless of order value.
Delivery is £4.99 for orders under £35.00 ex VAT.
When will I receive my order? The majority of our office supplies stock lines will be delivered to you the very next working day, if your order was placed before 4:45pm. Bulky lines such as office furniture, filing cabinets and some seating are subject to extended delivery lead times but are usually delivered within 2/3 working days. Please contact us for exact delivery timescales before placing your order.
How are the goods delivered? The majority of orders within the CH (Cheshire) and LL (North Wales) postcode areas are delivered by our own fleet. We also use DPD and FedEx couriers for UK Nationwide next day delivery.
What time will I receive my order? Delivery will typically be made between the hours of 08:30 and 17:00 Monday - Friday. Your order will need to be signed for. If for whatever reason no-one is available to sign for your order, delivery will be attempted the following working day. Unfortuantely we are unable to provide exact delivery times.
Where is my order? We make every effort to deliver your items on time every time, occasionally your delivery may arrive later than expected. Quite often this is in the hands of our couriers - if your order hasn't arrived within two days, we should already know about it and should have contacted you. If for some reason we haven't, please accept our apologies and contact us to let us know and we'll find out what's gone wrong.
I'm missing an item? Due to the nature of our business and the vast amount of office products we supply, we do hold stock in numerous UK warehouses - It may be that the remainder of your order will arrive seperately via courier (usually DPD or FedEx) as the items were in a different warehouse to the rest of your order. If you still haven't received all items after two working days, please contact us.
My delivery has arrived damaged! Sometimes and rather annoyingly items can be damaged in transit, if this has happend to your order, please contact us on 0333 666 1666 and we will arrange for a replacement to be despatched immediately. Note: We will arrange for the damaged item(s) to be collected so please do not dispose of them.
Your satisfaction is paramount to us and we are keen to make the returns process as pain free as possible.
Most stationery sellers have a limit of 10 days or less to return an unwanted item but we are happy to give 100% refunds on items returned up to one calendar month from delivery. If we are notified of a refund request after 1 month, but before 2 months, then we charge a 20% restocking charge. If it is later than that then we try to accommodate you but it is not guaranteed.
Note: Due to Health & Safety reasons we are unable to offer refunds on food or drink items including biscuits, tea/coffee, chocolate, sweets and water.
Just call or email us advising the unwanted product details then we will organise a free courier to collect the unwanted item and credit your account within 48 hours.
Always happy to help.
For full Terms & Conditions please click here.